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In the Gambling Commission’s participation survey, reporting on data in the year to March 2023, the problem gambling rate for 16 to 24 year olds (1%) was higher than the headline problem gambling rate (0.3%). Respondents who were not in favour of a separate limit raised concerns about some adults being treated differently based only on their age. Respondents also mentioned that younger adults may be less informed on the risks of gambling or may have lower incomes than older adults. It is unclear how many of those who supported consistency in limits for all adults would support a lower limit for young adults if the general limit is to be higher than £2. Our intention is that there will be future opportunities to review and if necessary adjust the limits. The Gambling Commission is also exploring improvements to online harm detection algorithms which will mean other markers of harm are more effectively identified and acted on.
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This highlighted the overrepresentation of customers identified as high risk among high stakers, although this data could not explore the cause of such overrepresentation. In addition to the views and evidence provided through the consultation, DCMS has considered a wider body of background information to guide decision making. Parts 1 to 4 of this document sets out respondent views and evidence on each section of the consultation before outlining the government response and intended action in each area. During this time, 98 submissions were received, including 4 by email and 94 via our survey platform. In April 2023, DCMS published the white paper on gambling setting out the government’s plans for bringing the regulation of the gambling sector into the digital age.
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Some noted that many gambling operators already offer additional protections for customers aged 18 to 24 such as restrictions on high-value customer schemes, lower deposit limits, and bespoke social media advertising requirements. Others felt that a two-tier approach to stake limits would only serve to generate further disparity with the land-based sector where the same limits are consistent across all adults. 34% of consultation respondents were in favour of a universal limit of £2 across all adult age groups as the lowest limit within the consultation range. There were a number of views on whether additional protections are needed for young adults and whether a separate lower stake limit should be implemented.
Some respondents also referenced evidence that some ethnic minority groups have a higher risk of problem gambling or being an affected other. A few respondents cited evidence that people with learning disabilities / on the spectrum of learning needs are at a greater risk of suffering gambling-related harms. Several respondents highlighted the difference in problem gambling rates between men and women. A separate limit for young adults aligns with the wider government approach to gambling of targeted and evidence-based interventions for those at risk, while not unduly restricting others.
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These respondents raised concerns that lower limits would affect customer enjoyment of online slots and that these customers may migrate to the illegal online market where there are no protections for consumers. Both petition and survey respondents wanted tougher restrictions, with the petition specifically calling for a limit below £2, and changes to slow down games (not in scope of this consultation). Many respondents also felt that £2 was most appropriate as it aligned with the stake limit for B2 gaming machines in bookmakers. When taking into account the content of the free text responses from each of the respondents, 26% of consultation respondents were in favour of a stake limit below £2 and 38% of respondents favoured a limit of £2. By volume, most respondents would support a stake limit at the bottom of, or below, our consultation range for all adults.
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Following a public consultation, which ran from 26 July to 4 October 2023, and analysis of the responses to the consultation, the government will introduce a statutory maximum stake limit of £5 per spin for adults aged 25 and over. These tools provide valuable insights into various aspects of your online casino operations, allowing you to make data-driven decisions to optimise your business strategies. We have a dedicated casino marketing team that collaborates closely with gaming providers and operators to facilitate effective marketing and player acquisition strategies. With Local Jackpot functionality, prizes are awarded only to your players, driving higher engagement, stronger loyalty, and full control over your jackpot experience. Open up exciting customised journeys and offer exciting rewards to your loyal players.
This phased approach gives acknowledgement to the development of any technical solutions by operators which may be required for age-based limits. If approved by Parliament, these will impose new licence conditions on remote gambling operators which the Gambling Commission will then be responsible for enforcing. Individual responses included 6 individuals working in gambling or gambling regulation and 3 academics or researchers. Alongside the consultation, we published a consultation stage impact assessment to help inform responses. The purpose of this consultation was to ensure that the government was able to consider the best available evidence, including on the impact of each option, when finalising policy decisions. Following the Department of Culture, Media and Sport’s (DCMS) review of the Gambling Act 2005, the gambling white paper published in April 2023 set out the government’s plans for modernising the regulation of the gambling sector.
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All online play is account-based, and recent years have seen significant strides in the development of harm detection algorithms which monitor every aspect of a customer’s gambling to spot signs of risk and trigger interventions without human input. Moreover, it takes consideration of the structural differences between land-based in-person gambling and online play. We think that a £5 maximum stake for adults aged 25 and over will help to reduce harm because of the constraint on a player’s ability to place very large stakes quickly. Some respondents called for additional measures not in scope of the consultation, including further action on advertising and game design.
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The majority of these respondents had selected the same general limit in the previous question. While online gambling, particularly via smartphone, is by far the most accessible form of gambling, it does afford meaningful protections which cannot easily be replicated offline. We believe that a £5 limit will achieve the government’s stated objectives in a proportionate way, with a lower risk of unintended consequences such as displacement to the illegal online market. In deciding which option to pursue, we have been led by the best available evidence and guided by the overarching objectives of the Gambling Act 2005 Review of ensuring an equitable approach to the regulation of online and land-based gambling. 24 of the 96 responses to this question were from gambling industry representatives, and nearly all argued for a £10 limit to ‘strike a balance’ between protection and freedom. Many of those in support of a £2 limit (Option 1) felt that it was the option most likely to reduce average losses or to help minimise the risk of runaway losses and therefore have a significant effect in reducing gambling-related harm.
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